Where possible we encourage patients to attend the surgery as consultations are much more effective, being supported by the various health professionals working out of the surgery premises and with access to a wide range of interventions and treatments.
However, we do recognise there may be occasions patients are unable to attend the surgery, for example those who are truly housebound or too ill to attend the surgery. If this is the case, you should contact us as soon as possible explaining the problem and the urgency so the doctors can safely and effectively determine the best course of action.
For example, if the doctors consider that you need urgent attention they may dispatch the Community Paramedic to carry out the initial assessment and treatment.
The doctors may consider that you need treatment at hospital and that a home visit may only delay you receiving the appropriate care: under these circumstances they may advise you attend hospital which may involve either ambulance transfer or asking you to make your own way there if considered safe to do so.
Of course, a home visit may be entirely appropriate as many patients can be treated safely and effectively in their own home. Where possible we would ask that a request for a home visit is made before 10.00am to enable the doctors to plan their day accordingly.