Department of Health information regarding COVID-19 tests and testing kits. 5th June 2020 >
In response to the coronavirus situation we have now moved to a total triage system – this is to minimise the spread of the virus to vulnerable patients and staff.
GP surgeries do not have the facilities to diagnose or treat this infection so please stay at home (self isolate) for 10 days if you have :
- A new continuous cough
- High temperature (37.8 degrees c or higher)
- Loss of/change in smell or taste
Most fit and healthy people will recover from the virus reasonably quickly and without medical intervention. However, if during that isolation period you become very unwell please contact NHS111 who will arrange for you to be treated either in hospital or at home.
We have removed face to face appointments from our online booking system and will be offering telephone appointments to all patients who want to see or speak to a GP, in order to minimise the number of people circulating in our building.
We actively encourage patients to use the Econsult facility on our homepage to contact the Doctor in the first instance, all requests for appointments will now be triaged by telephone.
For patients who do need to be seen, GP appointments, based on clinical need, will be available each afternoon. A face mask must be worn.
All routine appointments with Practice Nurses and Healthcare Assistants are being reviewed. Patients who do need to have urgent tests will be invited in. A face mask must be worn.
The front door is now locked to prevent unauthorised access to the building – we are trying to avoid inadvertent contact with someone who may have Coronavirus which would lead to practice closure for deep cleaning.
Patients who have been triaged and given an appointment should ring the bell for admission. Face masks must be worn for appointments.
Patients who have a high risk of infection will be advised to wait in their car for staff to call them into the surgery building. Face masks must be worn for appointments.
All other patients should contact the surgery by telephone (01434 220203)
Thank you for your understanding at this difficult time.
24 Hour All Age Mental Health Crisis Response - is available to all in need of an Urgent Response on 03031 231146.
Or, for further information on advice and support available for mental wellbeing during the coronavirus outbreak use this link Suicide Prevention Network
Unpaid carers may be entitled to personal protective equipment (PPE) free of charge. Please use this link for further information https://www.careplace.org.uk/Information/PPE_UnpaidCarers/