Managing your health online

There are many things you can do online at our surgery. Some tasks you can do using a website called eConsult where you can:

• request an appointment
• request a sick note
• ask about test results
• contact us about an admin request

There are other tasks you can do online, like:

• order repeat prescriptions
• view your test results
• see parts of your health record
• check or cancel appointments
• see your vaccination record

For these, you can use your NHS account/NHS App or SystmOnline. You can access them using their websites or apps.

To set up your NHS account for the first time, you will need to set up an NHS login. Read about how to set up NHS login (nhs.uk).

Once you have set up your NHS login, you can log in to your NHS account or download the NHS App onto your phone.

To set up SystmOnline for the first time:

• visit the surgery with photo ID so we can confirm your identity
• we will give you a username and password
• go to SystmOnline or use the app to register

• Scan the QR code opposite to book on our Patient Portal
• Select a hospital, date and time that suits you
• Enter your details as prompted
• We'll send you confirmation via text message or email

If you need to cancel, please contact 0344 811 8111

If you are pregnant, have recently fallen or require a hoist, you still need to call us on 0191 293 2541 to book your X-ray

For more information visit www.northumbria.nhs.uk/radiology

If you are having difficulties with online access, seeing your information online, downloading information and with the NHS App, please contact the surgery. Tel 01434 220203