Appointments

We will always see you if an emergency appointment is needed.

If you require an emergency appointment during our normal opening hours, you should phone the surgery where the receptionist may ask you a few questions. You will then be given instructions on what to do next. Sometimes the receptionist will need to speak to a doctor.  You should try and phone 01434 220203 before 10.30am if you require an appointment that day in order that we can offer you a suitable time. You may not be able to see the doctor of your choice, but we would try and arrange this where possible.

To request a routine appointment:

• Use econsult (see above)
• phone us on 01434 220203 , Monday to Friday from 8:30am 
• visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6pm
• use your NHS account (through the NHS website or NHS App) to book an appointment

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system (SystmOnline)
• phone us on 01434 220203 , Monday to Friday from 8:30am
• reply CANCEL to your appointment reminder text message

We have a strict DNA policy that is available to read on this website - if six people don’t attend for their appointments in one week this is equivalent to one surgery session. That is 312 appointments in a year. Please help us by letting us know if you are unable to attend an appointment.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Where possible we encourage patients to attend the surgery as consultations are much more effective, being supported by the various health professionals working out of the surgery premises and with access to a wide range of interventions and treatments.

However, we do recognise there may be occasions patients are unable to attend the surgery, for example those who are truly housebound or too ill to attend the surgery.  If this is the case, you should contact us as soon as possible explaining the problem and the urgency so the doctors can safely and effectively determine the best course of action. 

For example, if the doctors consider that you need urgent attention they may dispatch the Community Paramedic to carry out the initial assessment and treatment. 

The doctors may consider that you need treatment at hospital and that a home visit may only delay you receiving the appropriate care: under these circumstances they may advise you attend hospital which may involve either ambulance transfer or asking you to make your own way there if considered safe to do so.

Of course, a home visit may be entirely appropriate as many patients can be treated safely and effectively in their own home. Where possible we would ask that a request for a home visit is made before 10am to enable the doctors to plan their day accordingly.​  Please call the surgery on 01434 220203 to make a request for a home visit.