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Noticeboard

Fluenz vaccinations for 2 and 3 year olds are now available and bookable with the practice nurse.

Patients living in Byrness, Rochester, Otterburn, East and West Woodburn are reminded that the shared taxi service operates every Friday to Bellingham, replacing the old 815 service and running on the same day and times.  It must be pre-booked.  Normal bus fares apply and concessionary buss passes can still be used.  Please call 01434 220570 to register and then reserve each time you wish to travel at least one day in advance!

Text Reminders

We are now advising patients via text messages about their Doctors appointments.  If we have your mobile telephone number we will send you an automatic message the day before to remind you.  If you do not want to take advantage of this service then please let us know so we can update your records.

Online Appointments

If you would like to make an appointment with a GP via this website please contact the practice to register for SystmOnline bookings and then follow this link

Book appointment online

If you need an urgent appointment then please contact the surgery.

 

GP2GP

The practice is using a secure system to transfer some medical records between practices when registering with us or registering elsewhere.  This forms part of our contractual obligations with the NHS.

DRUG ALERT

Patient Participation Group

We have a Patient Participation Group that was established in 2011.  This is a representative group of about 35  patients registered at the practice, with an age range from 15 to 75. The group comprises of school children, young mothers, carers, employed and retired patients. Patients with learning dificulties are represented on the group and patients from different ethnic backgrounds.  We have both male and female members in th group. Some of the memebrs of this group are happy to meet at the practice, while others would prefer to be a "virtual group member", this is especially useful for patients who are working, who have young families to care for or who live in more remote areas of our very rural practice.  The school children on our group are part of our virtual group.  The are also involved in the young peoples group that we have running at the practice were we look at "hot topics" and have had several education sessions. We currently have a patients survey running looking at the specifics needs of young people.

The group is an oportunity for patients to raise issues relating to the practice along with developing a survey so we can get the views and feedback from the wider pratice population.

As in previous years the group has met on several occasions in the last 12 months. We had guest speakers, discussed the sction plan and at our most recent meeting had an open discussion about Care.Data.

You will links below to minutes to meetings, action plan information and reports from the Patient Participation Group that have taken place since this group was established.

 

Minutes of meeting Oct 2012

Patient Survey Questions

We survayed a cross section of the practice population. The colated results can be found in the link below.

21012-2013 Patient Survey results

The results of the survey were discussed at the Patient Participation Group Meeting in March 2013. A link to the minutes of this meeting can be found below.

Minutes of meeting March 2013

Not all the issues raised in the survey have been put into our action plan but are documented in the Patient Participation Group 2012 13 Report. A link to this report can be found below.

Patient Participation Group Report 2012-2013 Report

At the Patient Participation Group Meeting in March 2013 we formed the action plan for the coming year.  This took into account feedback from the patient survey, issues raised from the patient participation meetings and also priortories set by the practice.  A link to our action plan can be found below.

Action Plan 2012-2013

 

Patient Participation Group 2013-2104

 

Over the last 12 months the Patient Participation group has developed and we have now got several new members.

Attached are the minutes of  meetings we have held over the last 12 months that included feedback from our patient survey.

We have developed the email group this year and more information is now circulated to members in this way.

Follow the link to our action plan and the Patient Participation Group report.

Action Plan 2013 2104

Planning for The Future Event - June 2013

Minutes - September 2013

Minutes- Dec 2013

Minutes - Feb 2014

Patient Participation Report March 2014

You said we did.

 

Your asked

"Can we have a clock in the waiting room"

We said

"Yes of course" Please take note the next time you are in the practice.

 

You asked

"Can your reception staff please give their names when they answer the telephone"

We said.

"We have asked staff to do this so" Please take note when you next call the surgery.

 

You asked

"Can we have tea and coffee facilities at flu clinics"

We said

"Flu clinics are very busy times and our staff are extremely busy.  We also have a steady flow of patients for these clinics and there is a quick turnround so unfortunately we are unable to offer this facility. You can however have chilled water, this is available all year round"

 

Patient Participation Group 2014-15

Once again this year the patient participation group has developed and become an embedded part of engagement with our patients.

We have regular meetings but also email contact when there is anything to discuss.

Attached is our action plan that we have been working on through out the year along with minutes, feedback from members of the group as to how they feel the group has progressed and the annual report.

Annual Report 2014-2015

Minutes May 2014

Minutes February 2015

Feedback from members

Action Plan 2014-2015

 

Patient Participation Group 2015-2016

This year the patient participation group has developed with new members who have been able to give valuable feedback to the practice.

We have had regular meetings and the group have been very supportive through what has been a very challenging year for the practice.

Patient Participation Action Plan

Patient Participation Minutes February 2015

Patient Participation Minutes July 2015

Patient Participation Minutes March 2016

Patient Participation Annual Report



 
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