This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Flu clinics are now underway at the Practice and are bookable every Tuesday and Friday from 10am to 3pm throughout October - with extended sessions on 6th/13th/31st until 5pm.

Fluenz vaccinations for 2 and 3 year olds are now available and bookable with the practice nurse.

Patients living in Byrness, Rochester, Otterburn, East and West Woodburn are reminded that the shared taxi service operates every Friday to Bellingham, replacing the old 815 service and running on the same day and times.  It must be pre-booked.  Normal bus fares apply and concessionary buss passes can still be used.  Please call 01434 220570 to register and then reserve each time you wish to travel at least one day in advance!

Text Reminders

We are now advising patients via text messages about their Doctors appointments.  If we have your mobile telephone number we will send you an automatic message the day before to remind you.  If you do not want to take advantage of this service then please let us know so we can update your records.

Online Appointments

If you would like to make an appointment with a GP via this website please contact the practice to register for SystmOnline bookings and then follow this link

Book appointment online

If you need an urgent appointment then please contact the surgery.

 

GP2GP

The practice is using a secure system to transfer some medical records between practices when registering with us or registering elsewhere.  This forms part of our contractual obligations with the NHS.

DRUG ALERT

DNA (did not attend) Policy

Background

There is great pressure on appointment availability.  National policy is to encourage patients to expect to be seen within 48 hours, or on the same day for more urgent problems. 

Aim

As a practice we would like to reduce the rate of DNAs, by the use of education, a certain amount of pressure, and by considering the removal of those who persistently waste our time.

Objectives

·       To free up appointments for those who genuinely need them

·       To reduce the waste of clinical time

·       To reduce the pressure on all staff in being able to offer prompt appointments

Policy

A list of frequent non-attenders will be produced monthly and reviewed by the partners to identify any patients who should be excluded from the general policy, for reasons such as clinical memory problems.

If a patient has missed 2 consecutive appointments, or 3 in a year, they will recieve a letter from the practice.    One further DNA within 6 months of the first warning letter will result in a letter which will warn them of the risk of removal if no change is made. One further DNA will trigger a letter requiring attendance at an appointment with a named person  to discuss their attendance record.  Failure to make and keep this appointment within 14 days results in their name being put on the list of likely removals.     In any event, one further DNA within 6 months will put their name on the “removal” list.  Patient who are liable to be removed will be discussed at a practice meeting and one of the Parters will have the final dicision and authorise the removal from the practice list.

What we do to try and help

If we have a patients mobile telephone we do try and remind them of their appoinment via text.  This is why it is important to let us know if you have changed your mobile telpehone number.  If a patient DNA's an appointment after they have received a text, we will text them again to respectfully remind them to cancell their appointments if they are unable to attend.

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website